Shipping & Returns

Last Updated: Jun 28 2018

Shipping Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Thank you for visiting and shopping at IONCBD.COM. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • USPS Standard 2-5 business days $2.99

* Priority, Express & Overnight delivery are not available at this time. Delivery delays can occasionally occur. Shipment to P.O. boxes or APO/FPO addresses IONCBD.COM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

IONCBD.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

IONCBD.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

We currently do not ship outside the U.S.

 

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Thank you for visiting and shopping at IONCBD.COM. Following are the terms and conditions that constitute our Return Policy.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted, discontinued or sale items. These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at returns@ioncbd.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 125 N New Warrington Rd, Pensacola, FL, 32506. For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping incurred by ION CBD will be deducted from your refund total. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. If the items are in fact unopened & unused, we will issue an 85% credit back to your card. We charge a 15% restocking fee and we do not refund shipping fees incurred when shipping items back fro a refund. Refunds take 3-5 business days to go back onto your card.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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