Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Thank you for visiting and shopping at IONCBD.COM. Following are the terms and conditions that constitute our Return Policy.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted, discontinued or sale items. These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at returns@ioncbd.com. We require a receipt or proof of purchase to accompany your return. All returned merchandise should be sent to us at 125 N New Warrington Rd, Pensacola, FL, 32506. For items that are manufactured by another party and resold by Us, please do not send such items back to the manufacturer. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping incurred by ION CBD will be deducted from your refund total. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. If the items are in fact unopened & unused, we will issue an 85% credit back to your card. We charge a 15% restocking fee and we do not refund shipping fees incurred when shipping items back fro a refund. Refunds take 3-5 business days to go back onto your card.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.